Cancellations

All payments and contract are non-cancellable and non-refundable, and full charter payment is due whether ship sails or not.

Airport/Ship Transfers

Transfers between the local airport and the ship on the day the cruise begins, and between the ship and hotel or local airport on the day the cruise ends. There may be a waiting period between transfers of two hours or more unless private car transfers have been purchased. Private car transfers are only available on the cruise or cruise/tour start/end dates and are only available for transportation between designated airports and the ship, for up to two guests per car. If your flight arrangements arrive/depart outside of these parameters, you may request us to quote the cost to make for any additional transfer arrangements.

Baggage Fees, Baggage and Personal Belongings

IWOT allows two (2) suitcases, one (1) carry-on bag, and one (1) personal bag (handbag, computer case, etc.) per person onboard our ships and motorcoaches. Airlines may have additional baggage restrictions and may impose additional fees for checked baggage and/or excess baggage. Keep an eye on your baggage—it is your responsibility throughout the trip. IWOT is not responsible for loss, theft, or damage to baggage and/or personal belongings at any time during the cruise, or on included transfers and other transportation. A protection plan covering lost, stolen, or damaged baggage is available through the IWOT Travel Protection Plan.

Arrivals

On the day of embarkation, your stateroom will be ready after 1:00 PM. Guests who embark prior to 1:00 PM can store luggage or wait in one of the public areas onboard. For itineraries beginning at a hotel, your room will be ready after the hotel’s standard check-in time. IWOT is unable to request early check-ins.

Departures

Our ships arrive in port on the evening prior to the day of disembarkation. Guests may depart early. On disembarkation day, guests must vacate their staterooms by 10:00 AM. For itineraries ending at a hotel, you must vacate your room by the hotel’s standard check-out time. IWOT is unable to request late check-outs.

Mandatory Passenger Registration

IWOT Guests are required to register for their cruise with the following necessary information:

• Passport details per passenger
• Emergency contact info and travel insurance status
• Any dietary, medical, or other special requirement’s you may have

Visa Requirements

For visa requirements, please consult with the respective Consulate Offices. Visa requirements are subject to change. For US Passport holders, please check the current requirements for your destination(s) at the following link: https://travel.state.gov/content/travel/en/international-travel/International-Travel-Country-Information-Pages.html

Beginning the last quarter of 2026, travelers to Europe (Schengen Zone) will need to apply for ETIAS (European Travel Information and Authorization System) before their trip; exact dates will be announced well in advance of you departure. The UK requires ETAs (European Travel Authorization) for short visits. ETIAS and ETA are not visas but mandatory online travel authorizations. Be sure to check official travel regulations before planning your trip.

Travel Insurance Recommendation

We strongly encourage you and your clients to purchase travel protection when traveling. Should you choose to travel with IWOT without travel insurance coverage you and your passengers acknowledge your agreement to take full responsibility for all expenses (trip interruption, trip delay, medical expenses, quarantine expenses and emergency evacuation/repatriation) that may arise while traveling.

Itinerary Changes

You can count on the value of IWOT’s experience and regional knowledge to make sure you enjoy your cruise even when conditions beyond our control occur. The very nature of sea voyages means that there will be times when weather or other conditions in a region will require IWOT to adjust or modify an itinerary. Although every effort will be made to keep itineraries, vessels, and hotels as they are shown in the itinerary, IWOT reserves the right to substitute itineraries, hotels, or vessels. In such cases, we will do everything we can to make sure the locations visited, the excursions, hotels or vessels offered are like our initial itinerary inclusions. Any changes to itineraries will not result in eligibility for a refund. Itineraries are subject to change without notice and may need to be altered specifically because of weather, wind factors, or other conditions.

Advanced, Cancelled, or Delayed Sailing

IWOT reserves the right to cancel, advance, postpone or modify scheduled departure, return or itinerary dates, as well as locations, events, and schedules, and may, but is not obligated to, substitute, vary, alter, reschedule, cancel and/or relocate any accommodations, vessels, modes of transportation and other aspects of the vacation. IWOT is authorized to take these actions due to causes or circumstances of any kind or nature beyond IWOT’s control or causes or circumstances within IWOT’s control that IWOT deems to make such actions appropriate. IWOT will not be liable for cancellation, delay, rescheduling or other adjustment or impact to a departure or itinerary, or other aspects of the vacation brought about due to force majeure or other circumstances beyond its control that prevent or interfere with any aspect of the cruise/tour, also including governmental and administrative actions.

Extensions/Land Tours

IWOT reserves the right to reschedule and/or cancel land extensions or land tours if the minimum number of participants (10 people) is not met or for safety reasons.

Security

Security and safety are major concerns to all of us and the global situation is constantly changing. Events around the world, coupled with the “Travel Advisories” put out by various governments, may at times necessitate changes to the accommodations and itinerary or even trip cancellation. Risks are involved in travel to any country that may experience security difficulties. You must accept these risks and assume responsibility for your own travel decisions.

Ship Rules

Passengers on board are obliged to abide by the ship rules, as the captain is responsible for the safety of all passengers and the crew. Jumping and diving from the boat during navigation, as well as climbing on the masts, is forbidden. Swimming far from the boat or the coast should be avoided. It is forbidden to throw rubbish into the sea. It is not allowed to bring drinks and food on the boat, except personal care products, liquid medicine, food products for infants and special diets. The ship’s captain has the right to remove any guests who become unruly, threatening, or behave in an unsafe manner. In such cases, these passengers will not be entitled to any refund.

Health and Mobility

We strive to provide a safe, enjoyable, and memorable travel experience for all passengers. To this end, all passengers must ensure they are medically and physically fit for travel and accept responsibility for being in good health; able to walk, climb steps, enjoy full sightseeing days, and easily transfer to airplane or car/van as needed. In addition, please note the following:

• We welcome passengers with special needs or disabilities, however, as many sites are not accessible to the physically challenged, those needing wheelchairs, oxygen, or other ambulatory assistance will find the tour extremely limiting in their experiences. Guests with medical needs of a physical nature should bring a personal attendant to assist them. Passengers are required to advise IWOT at time of booking of any physical, medical, or other special needs that require accommodation. Please request the Special Needs form so we can help assess and assist you with passenger needs. After the time of booking, should a Passenger develop a physical or medical condition that requires accommodation the Passenger is required to advise IWOT immediately.

• IWOT may impose safety requirements necessary for the safe operation of the tour, cruise, and land tours from the cruise. IWOT may also exclude an individual from participating in a tour or an activity if that individual’s participation poses a direct threat to health or safety.

• IWOT does not provide personal devices (such as wheelchairs, hearing aids or prescription eyeglasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toilet, or dressing). A companion capable of providing such assistance must accompany any passenger who requires services of a personal nature.

• IWOT does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger’s expense. IWOT is not responsible or liable for any losses or costs incurred because of medical services obtained while on the cruise or on land, or for the quality of the care or services received.

• Passengers should be aware some land tours include rough terrain, extensive walking over cobblestone streets, uneven pavement, stairs, and locations which may not be easily accessible or accessible by wheelchair. During the tour, IWOT may decide with independent suppliers to provide travel services. These parties are independent entities over which IWOT has no control. Accommodations on international tours or cruises may differ from those in the United States. IWOT cannot guarantee disability access or accommodations for passengers traveling on international tours. IWOT may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with the IWOT terms and conditions. IWOT is not responsible for any costs incurred in the event a passenger is removed from a tour. Passengers agree not to hold IWOT or any of its related entities liable for any actions taken under these Terms and Conditions.

Attorney Fee Provision

This agreement is deemed to be entered into in New York, NY. The exclusive venue for any action concerning the interpretation, enforcement, or breach of any term, obligation, or duty as contained or related to these Terms and Conditions or any grievance relating to the trip shall be solely in the Superior Court of New York, New York County (Manhattan). This Agreement shall be construed according to the internal laws of New York without regard to conflicts of law principles. All claims must be submitted in writing and received by IWOT no later than 30 days after completion of your trip. Claims not submitted and received within this time shall be deemed to be waived and barred. In any legal action, arbitration, or other proceeding to enforce, interpret, or construe the terms of this Agreement, or concerning any grievance related to your trip and services, the prevailing party shall be entitled to recover actual reasonable attorneys’ fees, costs, and expenses.

Responsibility and Waiver

The responsibility of IWOT is limited. IWOT promotes and sells tour programs consisting of certain travel services on cruise ships (“Vessels”) or other modes of transport (“Transport”). IWOT does not own or operate any of the Vessels/Transport. The owners, operators, and charterers (“Suppliers”) of the Vessels/Transport are independent of IWOT. IWOT makes no representations or warranties concerning the Suppliers or the Vessels/Transport. IWOT assumes no liability for any acts or omissions of any Supplier including, without limitation, those involving cancellation of tours/cruises, schedule changes, rerouting, delays, damage to or loss of baggage, property damage, equipment failures, accidents, death, or injuries to persons regardless of cause, whether services tendered, or transportation provided are arranged through IWOT.

Accordingly, you will not have any right to claim or recover against IWOT because of any negligent or wilful act or failure to act of any Suppliers or the condition or operation of any Vessels/Transport. Notwithstanding anything herein to the contrary, the liabilities and obligations of the Suppliers to you and your rights against the Suppliers, are subject to any and all Terms and Conditions of the Suppliers’ contract of carriage and any and all governmental/jurisdictional laws and regulations bearing upon or otherwise relating to such rights, liabilities and obligations, including, without limitation, choice of law, jurisdiction of disputes, limitations of liability and limitations on the time to file claims. By utilizing the travel services of the Suppliers, you agree that you will look to such Suppliers for any accident, death, injury, property damage, or personal loss to you or to those traveling with you, and that neither IWOT nor any representative of IWOT shall have any liability whatsoever.

Additional risks and dangers may arise including, but not limited to, hazards of traveling in undeveloped areas, hazards of travel by boat, train, automobile, aircraft and other means of conveyance, animal interactions, forces of nature, political unrest, other unrest, hazardous local customs and practices, differing levels of sanitation, differing standards of safety, risks associated with water, food, plants, insects and differing animal regulation, accident or illness in areas lacking means of rapid evacuation or medical facilities, and acts of national and local governments and unrest and acts of others against governments. These risks are not an exhaustive list but are examples of many kinds of risks. You are voluntarily participating in these activities with the knowledge that there are significant dangers involved, and you hereby agree to accept all risks. As lawful consideration for the agreement with IWOT to participate in such trips and activities you agree you will not make a claim against IWOT, its related companies, or its personnel, or sue for bodily injury, emotional trauma, death, property loss or damage or other loss, cost or expense, however caused, as a result of or related to your contracting for, traveling to or from, or in any and every other way participating in the trip. You release IWOT, its related companies and its personnel from all claims, known or unknown, arising from contracting for, traveling to or from, and in any and every way participating in a trip. This release of liability and assumption of risk agreement is entered into on behalf of you and all members of your family and party, also including minors accompanying you. This agreement also binds your heirs, legal representatives, and assigns.

Omissions

IWOT is not responsible for omissions, printing and/or presentation errors in brochures, on Internet sites, or in any other media where such information may be presented. IWOT reserves the right to make corrections as required. Agreement: The payment of a deposit and/or the issuance of tickets or vouchers shall be deemed your consent to the Terms and Conditions as presented herein. It is specifically agreed that this agreement is entered into in New York, NY, and in the event any legal or equitable action is initiated concerning the interpretation, enforcement, or breach of any term, obligation, or duty as contained or related to these Terms and Conditions, the exclusive venue for such action shall be solely in the Superior Court of New York, New York County, (Manhattan).

This agreement shall be construed in accordance with New York law without regard to conflicts of law principles.

Time of Publishing

The effective date of the Terms & Conditions is 02/26/2025, and all commitments prior to the effective date will be honored at the rates of the Terms & Conditions at the time of commitment.