Destination Management Questionnaire

Ensuring Elite Service with thorough vetting.

Name

What is the name of your company?

What markets do you primarily work with?

Are your guides and drivers your employees, or are they contracted?

Employees Contracted Both

If contracted, what is your vetting process, and do you have a ranking list by quality, language, or customer feedback?

Can we request specific guides?

Yes No

Are your guides knowledgeable with all religions and faiths?

Yes No

Do you have access to guides in different languages? If so, which ones?

Do you own your transportation?

Yes No

What are your quality standards for transportation (Please attach images)?

Quality standards for transportation

How often do you inspect the Transportation?

Do you provide amenities such as water or Wi-Fi during transfers?

Yes No

Whether owned or contracted, what are the various sizes you have access to?

How many passengers do you put in each vehicle based on capacity for Transfers?

How many passengers do you put in each vehicle based on capacity for Tours?

Do you have contracts with hotels?

Yes No

If yes, what are the most notable hotels you have contracts with?

Yes No

If no contracts, do you have special rates and cancellation terms?

Yes No

Are you required to provide deposits on rooms for peak season?

Yes No

What are the dates for your peak season?

How often do you do hotel inspections?

Do you have access to special rooms and suites?

Yes No

If Yes, please describe

What is your pricing model, cost plus what percentage?

5% – 10% 10% – 15%

For payment, will you work with 7 or 14-day pre-arrival terms?

7-Day 14-Day

Do you accept VEEM, our preferred online wire platform?

Yes No

What is your turnaround time for new proposals (Please attach a sample)?

Under 24 Hours 48 Hours 72 Hours

Sample Proposal

What is your turnaround time for updates, and availability checks for hotels?

24 Hours 48 Hours

When you provide your proposals, will you provide them with line-item pricing?

Yes No

Can you provide us with net tariffs, for various services and hotel pricing, so our team can provide first round general quote to our clients?

Yes No

Can you put a 72-hour hold on a hotel prior to us confirming with the client?

Yes, but only for 24 hours Yes, but only for 48 hours Yes, we can hold hotels for 72 hours No

Please provide a sample of your final itinerary, docs.

Are you able to accommodate sending the technical itinerary & vouchers/tickets within 15 days prior to passenger arrival?

Yes No

How do you provide insights and updates for the destination you are serving to us?

We are focused on providing unique #FeelMoreConnected moments, please provide us with a couple of examples of experiences you create or have access to that other suppliers don’t.

Do you have access to concerts, shows, private entrances, reservations, special vehicles and aircraft, and to popular and non-tourist locations?

Yes No

If yes, please provide some unique examples of access.

Do you have access to dignitaries, executives, journalists, chefs, and business owners?

Yes No

If yes, please list all that you have access to.

Do you have VIP services at the airport and land borders?

Yes, we have VIP services at the airport and land borders Yes, but only at land borders Yes, but only at airports No, we do not offer VIP services

Any other VIP services that you can share with us?

What is your process when picking up a client at the airport?

Will you have a sign or digital board with our company name and client’s name?

Yes No

Will you allow your drivers and guides to wear shirts with I World of Travel’s name on them?

Yes, our company representatives wear clothing with our company name No, our drivers and guides do not have clothing with our logos

Marketing and education support; do you provide dollars and time?

Yes No

Please explain your marketing and education support provided.

Regarding emergency numbers and backup…what are your procedures?

Can you provide two contact numbers?

Yes, we can provide at least two contact numbers No, we are able to supply only one contact number No, we cannot supply any contact numbers

Are emergency numbers available 24 hours?

Yes No

Do you support FAM trips?

Yes No

If yes, for how many agents?

If yes, what time of year?

If yes, how many per year?

If yes, please provide a sample from last year’s FAM trip.

Who is the leadership of your company and their contact information?

Are you able to provide us with a contact list for each of your department heads?

Yes No

Do you have a relationship with your National Tourism Office?

Yes No

If yes, have you worked with them on any projects, marketing campaigns, education trips or travel marts?

If yes, please describe:

Do you have relationships or arrangements with any local airlines?

Yes No

If so, which ones?

Do you handle shore excursions?

Yes No

If yes, please describe.

Do you handle wellness programs?

Yes No

If yes, please attach a sample wellness program.

Will you work with us to establish a 3-or-4-night Mini Pax, special pricing specific itinerary?

Yes No

Additional Notes

Affilaites & Lic.

*Gelber’s Way is an Associate Member of the United States Tour Operators Association. However, Gelber’s Way is NOT a participant in the USTOA $1 Million Travelers Assistance Program and is not held by USTOA to certain standards required of Active Members.”

Destination Management Questionnaire

Ensuring Elite Service with thorough vetting.

IWorld Regions

Contact Us/Request a Quote

Affilaites & Lic.

Elite Service

Contact IWorld

Destination Management Questionnaire

Ensuring Elite Service with thorough vetting.

IWorld Regions

Contact Us/Request a Quote

Affilaites & Lic.

Elite Service

Contact IWorld

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